Generic FAQs

  • We are located in the Raleigh, NC Area

  • You can send them any way you desire! USPS, UPS, and FedEx all work great.

  • You can send them directly to my PO Box through any shipping service:

    Liberty Bell Jerseys
    1 Floretta Pl #90412
    Raleigh, NC 27675

  • Please allow 2-3 business days for response.

  • Paypal, Venmo, and Visa/MC via Stripe!

  • Buyer is responsible for all import and customs fees. LBJ will not be held responsible for any local taxes, duties, or brokerage fees.

  • Customers are responsible for shipping to and from LBJ unless otherwise arranged. LBJ is not responsible for lost or damaged packages once shipped. Proper packaging and tracking are strongly recommended.

  • If you cancel before sending your jersey or before work begins, no charge is applied. Once work has started, cancellation is not possible. Refunds are only issued in line with the policy described in the customization agreement. Once refunded, LBJ will not continue work, provide guidance, or supply materials.

  • Professional communication is expected. Excessive or hostile messaging may lead to refusal of further work. Reasonable response times are required to keep your project on schedule.

  • LBJ is not responsible for pre-existing defects in customer-supplied jerseys or kits. Minor imperfections from hand stitching or manual work are normal. Customers provide accurate details and specifications at their own risk.

Customization FAQs

  • In most cases, it’s best if you let me source the kit. I can bring in the right materials, and if there’s any issue, I can address it quickly. Using a kit I provide also makes it easier to create custom nameplates that match your jersey perfectly.

    Customer-supplied kits are fine, but I’ll use them as-is and cannot guarantee accuracy or make adjustments.

  • Yes. When I have the design, I make it myself. For materials I don’t have, I can source them through a few different suppliers. Keep in mind that when sourcing, I cannot guarantee perfect accuracy, as each vendor’s patterns and materials may vary.

  • No. I will use any customer-supplied kit exactly as it is. I do not review, grade, or modify kits that are sent in. Any issues with the kit itself are the responsibility of the customer.

  • Before stitching, I send photos or proofs when needed. Approval confirms that the customer accepts the design, spacing, and font. Minor year-to-year manufacturer variations may exist, and once approved, changes may not be possible without additional cost.

  • Turnaround times vary based on workload, complexity, and material availability. Any estimated timelines are approximate and not guaranteed. Rush service may be available for an additional fee, subject to capacity.

  • I strive for high-quality results, but I cannot guarantee perfect 1:1 replication of manufacturer specs, on-ice jerseys, or factory-level serging. Custom fonts or exact proprietary designs may not be fully reproducible.

  • All work is scheduled through a waitlist. You must receive an invitation email (“It’s your turn!”) before sending your jersey. Once invited, you have five business days to confirm your spot and to ship your jersey.

    This five-business-day rule also applies to all follow-up communication. If you go silent or delay shipping, your spot may be given to the next customer. Returning after a long delay may require rejoining the waitlist.

Stripping & Cleaning FAQs

  • Old kits are generally discarded. If any lettering or patches are salvageable, they will be returned with the jersey. Customer-supplied kits are used as-is; I do not modify or repair them.

  • Set tags are removed as part of the work. This ensures a clean and straightforward ownership history. For Meigray or other official tags, they will be notified that the jersey has been altered from its original state.

  • I use a variety of solvents, from basic removers to industrial-strength chemicals. Specific formulations are not disclosed due to safety concerns. All chemicals are applied carefully to avoid damage to your jersey.

  • Yes. After using any chemicals, jerseys are washed to remove residues. All jerseys are hung to dry; they are never put in a dryer. A basic wash is included for all jerseys. If more intensive cleaning is needed, you will be notified before work begins.